Hotel Manager

Description

As Hotel Manager, you will join a team that is passionate about delivering exceptional service .

Key Responsibilities:

Supports the smooth running of the hotel, where all areas are maintained to the highest levels

• Hands-on approach with a can-do work style
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Organizing meetings with hotel department heads to address changes to policies and assess progress
• Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies and procedures
• Training and developing hotel staff to achieve their career goals and become more successful in their roles
• Identifying strategic goals for the hotel and communicating the importance of achieving those goals to staff
• Helping resolve guest complaints and booking and billing issues
• Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments
• Greeting guests and inspecting their rooms to ensure they're clean and satisfactory
• Maintaining the hotel's physical properties and arranging for repairs, if necessary
• Ensuring that the hotel meets all health, safety and security laws and regulations
• Planning and implementing hotel marketing campaigns to attract new guests
• Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Minimum Requirements:

• 5 years experience in a Hotel Manager role in hospitality - International hotel group experience will be advantageous
• Matric/ relevant qualification

Key Attributes

• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Experience of working with IT systems on various platforms
• Strong communication skills

Job Types: Full-time, Temporary

Experience:

• Hotel manager: 5 years (Preferred)

Application Deadline: 2024/03/31